Curious, calm, concrete
When two neighbours disagree (the bin, the noise, the dog), a third person, you, perhaps, can de-escalate using three steps: 1. CURIOUS, listen to each side separately, asking 'What did you experience?' rather than 'Who is right?'. 2. CALM, describe back what you've heard. Calm signals safety. 3. CONCRETE, propose ONE specific small thing each party will try this week…