Quality assurance policy

1. Purpose

This policy sets out the criteria every published EANE module and course must meet, and the processes by which EurAV European Audio Visual CLG — the Irish not-for-profit that operates the EANE programme — keeps its catalogue accurate, inclusive, and pedagogically sound over time.

2. Authoring standards

Every module is authored or reviewed by an EANE tutor and must satisfy the public EANE Authoring Guide, which requires that each module:

• States a clear, single learning objective achievable in 3–7 minutes;
• Is written in plain language at approximately CEFR level B1 unless the subject genuinely requires a higher level;
• Cites factual claims to verifiable, reputable sources where applicable, and dates them;
• Contains a multiple-choice assessment of 4–10 items in which the correct option is unambiguous and the distractors are plausible but clearly wrong on the content covered;
• Avoids stereotypes, exclusionary language, and unverified generalisations about people, places or groups.

3. Review before publication

No module is published without explicit approval by an EANE administrator acting on behalf of EurAV. The administrator checks each module against §2 above and against the relevant category disclaimer. Tutor-submitted modules sit in a review queue until approved.

4. Assessment integrity

• Each module's question bank is randomised per attempt, so two learners (or the same learner on a retake) see a different question order and a different sample where the bank exceeds the per-attempt count.
• Passing is auto-graded. The pass threshold is set at the module level and is the same for every learner.
• Re-attempts are permitted; a short cooldown between failed attempts discourages brute-force guessing.

5. Multilingual quality

EANE delivers content in English, German, French, Spanish and Italian. Source-language content is reviewed first; translations are produced by a large-language-model assistant and then reviewed by the authoring tutor before they go live. Translations preserve the original meaning and assessment correctness. Where a translation is unavailable, learners see the source-language version with a clear language indicator.

6. Accessibility and inclusion

• The platform targets WCAG 2.2 AA conformance.
• Modules support text-to-speech playback so learners with reading difficulties or sight impairments can listen to the lesson.
• Module covers must not depend on colour alone to convey meaning and must include meaningful alt text where they carry information.
• The platform is free at point of use, runs on mobile data, and is designed to be usable in low-bandwidth conditions.

7. Learner feedback and corrections

Each module page invites the learner to rate the module and to flag errors. EANE editors review flagged items at least weekly. Confirmed errors result in a published correction; severe errors (factual safety, misleading guidance) trigger immediate unpublication pending fix and, where appropriate, retroactive revocation of credits granted from the erroneous assessment.

8. Periodic refresh

Modules covering time-sensitive material (legal procedures, current institutions, evolving frameworks) carry a publication date and are reviewed for accuracy at least once every 24 months, or sooner when relevant rules change.

9. Governance

Overall responsibility for this policy lies with the EANE editorial lead, reporting to the EurAV board. The policy is reviewed annually and updated as the EU micro-credential framework and Europass tooling evolve.

10. Contact

Quality concerns, content corrections and complaints can be sent to hello@eane.eu.