Learn how to respond when difficult behaviour is directed at you in an Irish care setting. Understand how illness can affect behaviour, what to do about racist, sexual or abusive remarks, how to handle difficult relatives, and how to raise problems with colleagues before they become serious.
Care managers say they deal with difficult behaviour regularly, even though training courses sometimes avoid talking about it. A resident may make a racist, sexual or abusive remark to you. A relative may become demanding or hostile. A colleague may repeatedly speak sharply to you or leave you with an unfair share of the work. These situations are different, and…
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