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7 MIN · Module

Language on Shift: Understanding What Is Meant

Learn to recognise indirect instructions and understated language in an Irish care setting. Practise saying when you have not understood, asking for clarification, declining requests appropriately and communicating clearly when something is outside your role or training.

A request may actually be an instruction

Imagine that the nurse says Would you mind checking Mary when you get a chance? You hear a polite question. You think the nurse is saying that you can check Mary later if you have some spare time. That may not be what was meant. In an Irish workplace, instructions are often softened with phrases such as Would you mind...,…

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