7 MIN · Module

Corrections, complaints and editorial accountability

How to correct errors in proportion, handle complaints fairly, work with self-regulatory bodies, and deal with a story that misleads without containing a false fact.

Part of these courses

Journalism and Editorial Standards· 11 credits to certificate

Correction, clarification, apology

Every newsroom gets things wrong. A figure is transposed, a name is confused with a namesake, a quotation loses its context in editing. Readers rarely judge you on the error itself. They judge you on what you do in the days afterwards. An accountable process has three parts: a way of putting right what was published, a way for people…

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