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7 MIN · Module

Mistakes, corrections and accountability

How to correct errors visibly and proportionately, handle unpublishing and complaints, apologise well, and treat a mistake as something to learn from.

Visible corrections, and what happens to the record

Every publisher gets things wrong: a misread figure, a photograph captioned with the wrong city, a quotation attached to the wrong person. The error itself rarely defines your credibility. What you do in the hours after you learn of it usually does. The ethical starting point is simple. If you have told your audience something false and you now know…

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