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7 MIN · Module

Mistakes and the Culture of Reporting

Learn how mistakes, near misses and incidents are handled in an Irish care setting. Understand why reporting something promptly matters, why concealing a mistake can make the situation more serious, and what information belongs in an incident report.

The mistake is not always the biggest problem

Imagine that you are helping a resident and something goes wrong. Nobody appears to be hurt. You are embarrassed and worried that you will be blamed. Your first instinct may be to say nothing. Care managers identify this as one of the most important habits for new staff to change. In an Irish care setting, making a mistake and concealing…

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