Certificate course
Welcoming Refugees in Your Town
≈ 40 minutes total8 credits to earn the certificate
Learning outcomes
Upon successful completion, learners will be able to:
- ▸Apply trauma-informed principles to foster safety and trust with refugees and asylum seekers.
- ▸Identify basic legal entitlements for refugees and migrants under European and international law.
- ▸Employ practical communication strategies, including interpreter best practices, with non-native speakers.
- ▸Design inclusive community events and spaces that actively welcome and integrate newcomers.
- ▸Provide immediate mental health first aid and compassionate support to individuals in distress.
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Compulsory modules · all 5 required
Welcoming Refugees Into Local Life
Practical steps and real European examples to help you support refugees in building a meaningful life in your community.
Working with newcomers and asylum seekers
Practical, dignity-first guidance for community workers and volunteers.
Refugee and migrant rights basics
What every newcomer is entitled to under EU and international law.
Say It in Ukrainian: Phrases for Volunteers
Learn a handful of practical Ukrainian phrases so you can welcome, support, and communicate with Ukrainian refugees in your community.
Working with interpreters
Best practice when speaking through an interpreter at a community event.
Elective modules · choose 3 of 7
Running an inclusive welcome event
How to design a community gathering where newcomers actually feel welcome.
Elective
Trauma-Informed Community Work
Learn what trauma-informed practice means and how it helps community workers support people with more empathy, safety, and trust.
Elective
Welcoming Someone Who Speaks a Different Language
Practical communication strategies for greeting and supporting people whose first language is different from yours.
Elective
Saying hello in 10 European languages
A respectful greeting goes a long way at a community event.
Elective
Names Matter: How to Pronounce and Respect Them
Learn why getting someone's name right matters, and pick up practical strategies for pronouncing and respecting names across cultures.
Elective
Mental health first aid basics
How to support someone in distress until professional help arrives.
Elective
Designing accessible community spaces
The five quick wins that make a venue usable by everyone.
Elective