Treat the person, not the case
When supporting refugees, asylum seekers, or newly-arrived migrants, dignity is the foundation. Five practical principles:
1. ASK how someone wants to be addressed and ALWAYS pronounce names correctly. 2. NEVER share a person's status publicly — that's their information to share. 3. AVOID well-meaning surprises (events without prior chats can re-traumatise). 4. CONNECT to peer support — other arrivals from the same country often help fastest. 5. KNOW your local referral chain: legal aid, healthcare, schooling, language classes.
Most EU member states require asylum seekers to be allowed to work after 6 months in their procedure — check your country's current rule.
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