Certificate course
Digital Inclusion Practitioner
For anyone helping less-confident neighbours, learners, or service users navigate the digital world safely and with dignity. Pass all four compulsory modules and three of five electives to qualify.
≈ 35 minutes total7 credits to earn the certificate
Learning outcomes
Upon successful completion, learners will be able to:
- ▸Identify fraudulent digital messages and suspicious web addresses.
- ▸Differentiate credible online information from common misinformation sources.
- ▸Explain key GDPR rights relevant to everyday digital interactions.
- ▸Guide service users through setting up essential digital accounts securely.
- ▸Implement simple strategies to enhance personal digital security and data protection.
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Compulsory modules · all 4 required
Spotting misinformation online
Three habits that catch most fake stories before you share them.
Recognising phishing
How to spot a fake 'urgent' message before clicking.
GDPR for everyday life
Five rights every EU resident has, and how to use them.
Video calling for newcomers
Joining a Zoom, Teams or Jitsi call when you've never done it before.
Elective modules · choose 3 of 5
Setting up an email account
A step-by-step intro for first-time email users, no jargon.
Elective
Strong passwords without a manager
How to make memorable passwords that resist guessing, without software.
Elective
Using public Wi-Fi safely
A simple rule that protects you on café, library and station networks.
Elective
Reading a URL: is this site real?
Decoding web addresses to spot fakes, in 90 seconds.
Elective
Backing up your photos for free
Three approaches so you never lose family photos again.
Elective