All modules · Languages and Communication

Reading to a child in another language

Why reading to children in your mother tongue helps THEIR new language too.

Plain-Language Summaries of Legal Documents

Learn how to read, simplify, and act on legal documents confidently using plain-language techniques.

Avoiding 'Euro-jargon'

Translating EU-speak into language ordinary citizens understand.

Subtitling Community Videos: A Starter Guide

Learn how to add accurate, accessible subtitles to community videos and why it matters for inclusion across Europe.

Sign language families across Europe

Sign languages are not one, they are many, with rich histories.

Understanding Instructions From Nurses

Polite English requests are often real instructions. Learn what When you get a chance and nil by mouth really require you to do.

How to Host a Meeting in Two Languages

Practical steps to plan and run a bilingual meeting that keeps every participant informed, respected, and engaged.

Talking About Pain and Comfort

Patients describe pain with everyday words like sore and dizzy. Learn to recognise them and pass them on accurately.

Say It in Ukrainian: Phrases for Volunteers

Learn a handful of practical Ukrainian phrases so you can welcome, support, and communicate with Ukrainian refugees in your community.

Easy-read documents

How to write information that everyone, including people with learning difficulties, can use.

Names Matter: How to Pronounce and Respect Them

Learn why getting someone's name right matters, and pick up practical strategies for pronouncing and respecting names across cultures.

Plain language: rewriting a leaflet

Six rules that make any document twice as readable.

The Common European Framework

How A1, B2, C1, the CEFR levels, actually work.

Using Emoji Across Cultures with Care

Learn how emoji meaning shifts across cultures and how to use them thoughtfully in everyday digital communication.

Handover: Reporting at the End of Your Shift

Learn what happens at handover, what She had a good night tells the next shift, and what PRN means on a chart.

Working with interpreters

Best practice when speaking through an interpreter at a community event.

Pictograms in Public Services: Pictures That Include Everyone

Discover how pictograms make public services clearer and more accessible for everyone, regardless of language or literacy.

Helping Older Neighbours Fill In Forms

Equipment Words You Hear Every Day

Learn the everyday names of care equipment: commode, hoist, zimmer frame and call bell.

Working with Deaf Community Interpreters

Learn how to communicate respectfully and effectively when a sign-language interpreter is present in professional or community settings.

Greeting Patients and Introducing Yourself

Learn the everyday English greetings you will hear on a ward or in a care home, including Howya and You're grand, and how to introduce yourself to a patient.

Saying hello in 10 European languages

A respectful greeting goes a long way at a community event.

Code-switching with respect

The everyday switching between languages, and how communities can welcome it.

Welcoming Someone Who Speaks a Different Language

Practical communication strategies for greeting and supporting people whose first language is different from yours.

Bilingual signage in public spaces

When and how to do it well.